Customer Testimonials
Robert was knowledge and thorough throughout my whole service.
From start to finish I had excellent service. Robert was very informative. My final bill was better than expected. He used a different coupon than the one I had provided. I’m very satisfied with my experience and will continue to use College Park Hyundai to service my 2023 Hyundai Tucson. S. Harrison
Actually 3 1/2 stars, good plus. The service associate and the shop manager were very helpful in helping me with some questions I had concerning my 2023 hyundai santa fe hybrid. I was at the shop from 6:45 to around 12:15, My vehicle was entered in the bay area around 8:45. I did not see the text about what services on the vehicle to OK or DENY. However, I could see my vehicle on the monitor and no one working on it, not thinking they were waiting on my response from the text that I did not see. Perhaps some one could have notified me in ... Read More Google - Oct 16, 2026
Professional and timely
Great job and great customer service, thank you for the general manager David and the salesman Eric
Ron and Germi are the best. I didn’t have an appointment but an emergency. I was lucky. I was in and out within 2 hours,
I have had pretty good experiences the last couple of times. Shuttle service was provided to my nearby office. Polite and not pushy while providing recommendations is a plus.
Excellent Service! Thank you!
Quick, efficient service and welcoming staff. Delivered as promised. Love this dealership based on my last two visits. Their service surpasses all previous dealerships’ service.
Ron was great. Helpful and efficient. The technician seemed to do a very good job
Great experience. Professional intake and Everything done same day. Easy on line payment and receipts. All around great service
Great service charles was very helpful 10/10!
My service advisor Ron was knowledgeable, attentive and kind I was searching for a new dealership to care for my vehicle and Group 1 Hyundai is my new home thanks to Ron. Exceptional Service!
Ok. Services prices need be reduce , and make affordable prices for customers and better services available
Kevin and Kadeem were excellent. Kevin showed me a few cars within my price range and let me test drive the Audi suv it was perfect. Kadeem has been guiding me through car buying for years! Truly the best in the business! I would recommend shopping here for your next car buy.
Service department very professiona people..Keep up the good work Ron. Looking forward to my next service.
Highly recommend! I'm really moved by Mr. William's kindness and thoughtfulness in servicing my car. Thank you so much for the sincere customer service.
It was a good experience.wonderful staff with alot of human. Very nice works. With great ideas and helpful to customers
My experience wasn't a bad one. I'm disappointed with when I called the service center. My 1st call I made it clear I had a complimentary oil change and filter and wanted to schedule a tire rotation as well. When I called the 2nd time to advise I was running late, I was told they had me down for a tire rotation only. When I got there, the person checking me in had no idea and quoted me for both services and I had to show him my email showing the complimentary service. May not be a big ... Read More Google - Sep 27, 2026
I want to thank Eyan Smith #1 salesman at college park got me approved and in a new car within minutes upon arrival, if you need a car and dont have good credit I would highly recommend you contact Mr Eyan and College Park Hyundai
I had a great experience. The staff were extremely helpful and friendly. The inspection was thorough, and I left having spent less money than I had expected to. I will definitely be taking my car back there.
Informative
Bought a car here that I saw online and the salesman delivered it to me in VA.... Outstanding
I was provided with excellent service by Eric and the finance manager. They worked with me until we reached an agreement. Highly recommend them!
Very friendly service.
Great customer service representative
I had the pleasure of working with Eric on the purchase of my BMW. It was the best experience I've had purchasing a vehicle thus far! 10 out of 10!! Definitely recommend
Service department seemed slow. I told them just an oil change. They did a full inspection anyway. Gave me roughly the same recommendations as last year. Took them 30 minutes to get me my car after they were done. Understaffed? Not much consideration for the customer’s time. Overall the work was acceptable. But recommending 4 new spark plugs for $585 seems like it is badly overpriced.
Excellence all the way Robert was amazing
I went for an oil change and found out I needed other stuff done on my car like my ac and Frontend alignment I was overwhelmed because of the cost, afterwards I had a coupon and it turned out not costing as much as I suspected Thank you for your services
The salesman was so knowledgeable and polite. I bought this beauty on Sunday and he delivered to my home on Monday....He really went out of his way since I live in Alexandria Va
Parts Dept.: I thank JAY (Ray?) so much for his EXCEPTIONAL help going the extra mile to help me in a dilemma. Knowledgeable, honest , & courteous. So, thank you COLLEGE PARK HYUNDAI for this employee. Dan B. Elk Ridge, Md.
Our vehicle was delivered and held for over a month and a half with terrible communication from the dealership. Our original advisor was uncommunicative and didn’t seem to understand the issues or how to move forward whatsoever. I had to be the in between for the dealership and insurance company as they were always out of office and days turned into weeks that turned into a month and a half for a 4 day job. The technician spent time working on the vehicle but then got stopped every few days and there was 0 communication unless I called repeatedly and spoke ... Read More DealerRater - Sep 14, 2026
Group 1 Hyundai College Park consistently provides high-quality service. I go to them instead of the Hyundai dealership in Laurel that is closer to me because their "not-so-newly" renovated building is nice (bright, modern but inviting) and the employees are knowledgeable and efficient. I work with Robert in Service most frequently and he is always on it!
Mr Mohamed is very helpful and friendly.He doesn't try to rip off customers -instead,he thinks from the customers perspective and gives honest opinions.I definitely recommend him and believe he deserves more than 5 stars!!
Robert really keeps you up to date on your service work. He was friendly and professional.
I’m posting this to warn anyone who plans to use this dealership. What happened to me was not just bad service — it was a clear attempt to scam me out of over a thousand dollars for a repair that should’ve cost almost nothing.
I came in to replace a rear turn‑signal bulb. I even brought my own bulb. The advisor first quoted me $35, which was reasonable. But after I dropped off my car, they suddenly claimed something was “broken” and said I needed a full tail‑light assembly replacement totaling $1,023.
I refused to believe that a simple ... Read More Google - Sep 8, 2026
Jarryd was so helpful and patient. He made car buying so easy! I definitely recommend the super professional and knowledgeable team at Group 1 College Park!
Got exceptional service from Robert in the service department. This is where we buy our cars and where we get all our service done for a reason.
Over the 25 years with this dealership my family and I have been 99% happy.
I truly had an amazing experience getting a new car at Group 1 Hyundai. Jarryd Mabry was so helpful and made sure I understood everything throughout the process. I’d definitely recommend working with him to get a new car!
Sales team was responsive and quick. Had the knowledge and gave advice considering my budget. I drove with a brand new car within 2 hours and that’s remarkable.
This experience was disappointing. Staff remained friendly and courteous. However, shuttle uber service was terminated recently and I had to return twice as my steering wheel was not able to be correctly aligned. Once by oversight and a second time due to a mechanical mystery. The plus: they did a thorough review by taking apart and rebuilding the axle and finally resolving the problem. Basically, they lose a star for oversight (can happen to all of us) and a star for drop in courtesy service.
Robert was attentive, very pleasurable and had amazing customer service. I come to college park Hyundai all the time and he’s by far the best customer service rep I’ve come across there.
Answering all my questions And concerns without any problems. Communicated the whole time. Had a great experience.
I was there for an oil change. I know that with newer models things take a little more time but the wait is unbearable. It is hours. The staff is friendly and communicates through out the process. Please be a little quicker with your oil changes. I feel like I need to pack a lunch when I go there. I hate the long wait.
Great service.
I’ve had my car serviced here three times and never had a good experience. The first time the replaced my brakes, and two weeks later one of the brake calipers fell off. I needed to get towed back to the shop to get it fixed and they never reimbursed me for the tow despite saying they would.
My second visit they wanted to upcharge me 3x the cost to replace my car battery compared to the jiffy lube down the road.
But the third visit is what really frustrated me the most. I toon my car in for service ... Read More Google - Aug 21, 2026
Good customer service with Ronald. He was my service provider throughout. He fully explained the misunderstood, and assured the understood. All results are good. Good customer service and from what I see so far, vehicle service.
All services was amazing. Especially for Rob at the front desk. The mechanic was also time efficient. He knew his work
Update: Officially changing to 1 star. Went here to get a new set of keys and service led me directly to the parts department and paid ~$700 for a pair of keys. At first I tried giving Parts a call and they put me on hold for 1 hour before I gave up and decided to drive there due to an emergency situation of my last set of keys nearly disintegrating in my hands.
Then when I got there and was directed to Parts and made a payment, I was told to bring in the car and they will take care of the ... Read More Google - Aug 20, 2026
Mohamed are salesman was AWESOME! He was very patient, knowledgeable and professional. He walked us through the car buying process. My family and I are very happy with the purchase Thank you Mohamed!
My experience, the day was long and tiresome go back and forth with the finance method
Steven Johnson and Meraj were class acts. Very people-first and enjoyable to work with.
I had an excellent experience at Group1 Hyundai college park ! Meraj was a great salesperson—friendly, knowledgeable, and very helpful throughout the process. Jeremiah in Finance made everything clear and easy, and Kadeem, the Sales Manager, was professional and made sure everything went smoothly. Thank you, Meraj, Jeremiah, and Kadeem, for the outstanding service! I highly recommend the team.
Jarryd Mabry has A++ customer service and will get the job done. When you ask for him say keys pleaseee. Support transparent and professional.!
Worst experience of my life. Took 3+ hr and needed to come back over and over because they put my VIN number incorrectly and couldn’t order the part needed for my car. Can they just please work and do their job??
We drove up from Virginia to buy a 2024 Santa Fe Hybrid, and Steven Johnson made the whole thing easy. He was incredibly responsive in the lead-up- multiple calls and texts about the vehicle, most of it over a weekend- and gave us straight answers on price and fees every time we asked. He also held the car from other appointments so we could make the trip up on Monday, which he absolutely didn't have to do. They honored my CarMax quote on my trade-in, and financing in-house was a breeze, so everything was taken care of without multiple parties ... Read More Google - Aug 11, 2026
Great Customer service and great Technicians on site 👍
Robert is very professional and very pleasant to deal with.
The service person who was helping me, Ronald was very helpful through the entire proceeds.
They were quick and did the job properly.
Not recommended for first time car buyers. They don’t give you a chance to talk price, they force warranties and prepaid maintenance on you without even asking, and they refuse to use your financing. If I had known better I would’ve walked.
Steven Johnson in sales was a pleasure to deal with and worked with us with kindness and respect
Sales department is very professional and knowledgeable. They are friendly to the customers. I was treated with respect and kindness. I have trusted the for over 10 years with my automobile needs.
I am at a loss for words for how to describe my experience. I went in for an oil change and came out four hours later. Two days prior, I turned my car in for a recall. Dropped it off and returned once I was notified it was done. For an oil change, I was never texted that the dealership did not properly finish the recall from 2 days prior. The dealership never informed me that they did not finish any recalls from Monday and used the oil change, without my consent, as the opportunity to do it. I waited 4 hours ... Read More DealerRater - Jul 24, 2026
I received a text yesterday about a recall which l appreciated, so l made a 7:30am appointment. After waiting an hour and 35 minutes in the waiting room, I was told they didn't have the part for my vehicle. l would think someone would've notified me sooner than that because it was time wasted for me.
The staff here are very polite and professional — but when I make an appointment for an oil change and it takes nearly five hours, after being quoted two? What is going on? That’s absolutely ridiculous! What is the point of making an appointment if it doesn’t mean expedited service or just meeting the timeline you provided me? The new service location is nice and all but doesn’t mean I want to spend an extra three hours there. The “live camera” of the shop where the cars are is nice…. But when you see your car sitting there ... Read More Google - Jul 16, 2026
second time at this location and terrible service! they scheduled me for a recall , when we arrived they were "o we do not have parts for your scheduled appointments". On a brand new palisade, 3rd raw seat is not working properly - they are asking me $250 just to tell me if it will be covered by the warranty.... stay away
Scheduling an appointment does nothing. Will still take 3+ hours for just an oil change.
I brought my vehicle in because the engine was overheating and specifically requested a full diagnostic to identify the root cause of the problem.
With $250 for the diagnostic and I was told the radiator needed to be replaced. After paying a premium price for the repair, my vehicle remained at the shop for two days without anyone providing me with a status update. When I finally picked it up, the engine began overheating again after only a few miles of driving.
I returned to the shop the next day, where I was then told that the radiator fan was not ... Read More Google - Jul 10, 2026
The dealership gave me good customer service.Thank you. And we're very respectful.They also gave me a good deal.
After arriving to my scheduled appointment , waited for ~ 10-15 minutes to then tell me my vehicle can not be seen due to backlogs. What is the point of having scheduling/calendar system if not able to honor it. Very disappointing. I drove ~ 1 hr . Lack of consideration and plainly unprofessional. The least they should have notified me in advanced. Never again.
I arrived for my already schedule appointment and after waiting for ~ 10-15 minutes I was told they could not see me due to back logs. What is the point of having a system calendar if not able to honor it. Very disappointed. I drove ~ 30 minutes one way that is 1 hr of driving for nothing. I was told to came in early on Monday as a walk in. Lack of consideration on the customer. Never again
Mr Bank was my service advisor and he met my requirements with a professional attitude. Nice work! I will be back.
The Service Manager Ron was very kind and professional. I really like there inspection system where they post a video of inspecting my Hyundai Tucson, giving me the option on fixing my vehicle, by text instead of telling me face to face where other customers can hear my conversation.
Service person at check in was great. Took me in right away with no delay even though I was quite early. No issues with the work performed however, dealer records need to be kept updated as whoever performed the work on my vehicle listed that my transmission was due for service when it actually wasn’t. They also noted I needed spark plugs replaced which I had done back in February this year. I can’t fault that one as the plugs were done at an automotive shop and not the dealer however, this Hyundai dealership did service my transmission ... Read More DealerRater - Jun 22, 2026
I needed an inspection and some scheduled service and am new to the area. I spoke with Adrienne on the phone and she was helpful, informative and very accurate. Luckily, I dealt with her when I got there and she was equally professional and reassuring that everyone would be done.
It was and Adrienne was careful to be sure what was covered under the warranty, what I would have to pay for and to keep to the price she had quoted me.
My only unhappiness is that my visit took nearly three hours to complete. I realize this is a ... Read More DealerRater - Jun 19, 2026
Today’s experience was pretty good, Ron who was the representative at the front office was very helpful, pleasant and attentive to my concerns.
Excellent staff advisor. She kept me informed and up to date. Moved things along quickly.
We’ve been coming to this dealership since ~2000 (three {3} vehicles). Overall, the service & Reps are pretty decent although the last time the Tech inflated our tires to ~50 each & didn’t deflate them during this visit although he/she performed an alignment.
I had extensive work that needed to be done. I reviewed the proposed work, and I received the level of detail that I expected.
I am writing this review to protect other customers from what I experienced at Hyundai College Park Service Center. What happened to me was not a simple case of poor customer service — it was dangerous, dishonest, and deeply unprofessional from the service floor all the way up to general manager Joseph.
My transmission failed on the highway in 2025 with no warning and was repaired under warranty at this location. In January 2026 the exact same transmission failed again on the highway — complete shutdown at highway speed with zero warning. I had my car towed back to Hyundai College Park where they ... Read More DealerRater - May 27, 2026
Ron was very professional and kept in touch with me.He was very supportive helping me
Have purchased 4 vehicles from College Park Hyundai over a span of approximately 15 years. To date, I have had no problems with my interactions with them. All my visits for service have been satisfactory experiences. I would recommend this dealership to family and friends without hesitation.
The sale person met me at the card and took all my information down I had a coupon and they honored it.They also did a 21 point check of the suv and return it in less the 2 hours Thanks again
